ANSWERS TO YOUR QUESTIONS

PLACING YOUR ORDER

How do I place an order?
Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Can I purchase multiple products in a single order?
Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.
Do I have to have an account to place an order?
No, accounts are totally optional.
Can I ship the products to an address that does not match my billing address?
Yes, definitely! During the checkout process, you are able to enter any shipping address and specify a different billing address.
How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

MY EXISTING ORDER

How do I cancel my order?
If you need to change or cancel your order, please contact us immediately by email: info@bwwigs.com. We process and ship orders quickly. Once we have processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be canceled.

What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

PAYMENTS, PRICING & PROMOTIONS

What methods of payment do you accept?
We securely accept all major credit cards and PayPal.
Why am I charged before my order has shipped?
Our payment provider automatically & securely processes your order immediately after it is placed.
HOW SECURE IS THE ORDER FORM?
All personal information including credit card data is processed securely through a 256-bit SSL secured web page. Your information is encrypted and sent directly to the credit card providers' network where the transaction is authorized and approved. Your credit card information will not be stored on our servers.

SHIPPING & DELIVERY

When will I get my order?
Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 3 to 10 business days. Please consider any holidays that might impact delivery times.
What if I didn’t receive my order after 3-10 business days from the moment of getting the shipment notification?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at info@bwwigs.com. We would be glad to help you at any time!
How can I see where my order is at the moment?
BWwigs provides you with an excellent opportunity to track your order by simply indicating your tracking number here. As soon as you get the number after a shipment confirmation, fill it in on our track order page and click on track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.
Which shipping carriers do you use?
For the United States, orders may be delivered by USPS Postal Service, ePacket or UPS.
How much does shipping cost?
The shipping costs $4.00 - Standard Shipping. Please note, duties and other international shipping charges are non-refundable.

RETURNS & REFUNDS

How Do I Return An Item?
In case you are unsatisfied with the received purchase, we request you to reach us at info@bwwigs.com with your order details, and we shall revert back to you at the earliest with the details of the return shipping process..

Please note all returns must be in the original condition with packaging intact.

What If The Item Ordered Is Defective, Incorrect Or Damaged?
Please contact us at info@bwwigs.com within 7 days from your order delivery date. To process your refund claim, you must send us a photograph or video of the defective product. We will process all claims as soon as possible to ensure you receive a replacement item free-of-charge.
When Will I Receive My Refund?
All refunds will be credited to the original form of payment. Refund times are generally issued within 7 - 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account.
Will I Have To Pay The Shipping Fee For Return Orders?
Yes, all return shipping fees are the responsibility of the customer.
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